Last Updated: April 5, 2024
We understand that plans can change. However, we strive to fulfill your orders as promptly as possible. Therefore, if you need to cancel your order, please contact our support team at info@japanesecatgoods.com as soon as possible. Please note that we may not always be able to accommodate cancellation requests.
Additionally, once your order has been packaged and shipped, we cannot offer a refund. When contacting us, please provide the email address used at the time of purchase and the order number associated with your purchase.
Cancellation Requests
- How to Cancel: Contact our support team at info@japanesecatgoods.com with the email address used at the time of purchase and the order number.
- Timing: The sooner you notify us, the better. We will do our best to process your cancellation request, but please understand that we may not be able to cancel orders that are already being prepared or shipped.
Refunds
- Non-refundable Items: Orders that have been packaged and shipped are not eligible for a refund.
- Information Required: To process a cancellation or refund request, please provide the email address used at the time of purchase and the order number.
By clearly outlining the process and conditions for cancellations and refunds, we aim to provide a smooth experience for our customers while ensuring efficient order fulfillment. If you have any questions or concerns, please do not hesitate to reach out to our support team.