Customs, Duties, and Taxes
Customs duties, consumption taxes, customs fees, and value-added tax (VAT) will be charged by the government of your region. Please note that we cannot manage import taxes and are not responsible for any additional charges you may incur.Shipping Destinations
Asia: China, Taiwan, Hong Kong, South Korea
North America: United States (US), Canada
Southeast Asia: Singapore, Thailand, Malaysia
Oceania: Australia, New Zealand
Europe: United Kingdom (UK), Italy, Germany, France
India
Shipping Rates
The flat rates for shipping vary by region and are generally as follows. Exact shipping costs will be calculated at checkout after entering your address.
Shipping Carrier
We primarily use Japan Post’s EMS for shipping. EMS shipments are trackable.
Processing Time
Orders will be shipped within 5-7 business days after receiving the order, from either Tokyo or Saga Prefecture.
Please note that during peak seasons and Japanese holidays, additional time may be required.
In Case of Non-Delivery
If your order does not arrive, the shipping carrier will investigate. Please contact the carrier and email us at info@japanesecatgoods.com for assistance.